15 January 2018
If you've been to Rotovaps.net a few times, you may have noticed that Buchi products used to be listed but no longer are. We wanted to explain this change and let you know exactly why it happened.
Laboratory Supply Network's goal is to allow our customers to easily and rapidly make the purchasing decisions that best meet their needs. Part of fulfilling that goal necessitates offering a wide array of choices. Being the largest manufacturer of rotary evaporators, it seemed a natural choice that we would offer Buchi's systems, which we did for a while.
A few months ago, Buchi notified us that they were terminating our relationship. When we inquired why, we were told that it was because we offered other brands of rotary evaporators as well and were given an ultimatum - either we could carry only Buchi systems or we could no longer sell Buchi. It seemed clear to us what the best decision was for our customers - to continue to offer a broad range of rotary evaporators that meets the needs of many different customers in many different situations.
We always try to do what is best for our customers, and enabling you to have a wide selection of products to choose from is part of that. We tried to show Buchi why this decision was not in the best interest of the customers, but they didn't seem to care (we actually called the person in charge of this decision until she stopped taking our calls). Buchi still allows the very large distributors to offer Buchi and other manufacturers side-by-side, but they will no longer allow smaller companies to do so. That's not a decision that's made for the customers. That's a decision that's made strictly for profit. We disagree with it.
If it was up to us, we would still be selling Buchi products, but it's not solely our decision to make. We'll always try to offer you the best selection of rotary evaporators and other laboratory equipment that we can. We're a customer-first company. It's disappointing when we learn that not all companies are, but we'll always fight to offer you the best selection, great prices, and the tools and information you need to get the best laboratory equipment for your unique needs and situation - no matter what brand manufactures it.
19 June 2017
We've updated our shipping rates. Rates for all US customers have been rounded down, and shipping rates for Canadian customers were increased slightly on orders under $1000 to reflect the higher costs of shipping and order processing for orders to Canada.
For the US, the rates are now:
|$0 - $999
|$1000 - $1999
|$2000 or more
For Canada, the rates are now:
|$0 - $999
|$1000 - $1999
|$2000 or more
18 May 2017
A few years back, we registered as a non-resident importer (NRI) in Canada. What that meant is that we designated ourselves as the importer of record and were liable for collecting and paying sales tax (GST & PST) whenever we shipped to Canada. Ultimately, we found that this was confusing to many of our Canadian customers, who were not used to paying sales tax to US-based businesses. In light of this, we have canceled our NRI brokerage and will no longer be designating ourselves as the importer of record for Canadian shipments.
What does this mean for our Canadian customers?
There are two main implications:
- We will no longer be charging sales tax for orders being shipped to Canada.
- You, the customer, will be responsible for paying all import duties and taxes.
In many cases, the shipper (UPS, FedEx, etc.) will require payment of import duties and / or taxes prior to delivery. It is your responsibility to ensure that prompt payment is made such that delivery can occur. If it is not, and the order is returned, you will be liable for all shipping fees to you and back to us. If the item carries a restocking fee for returns, you will be charged that fee. If the item is not a returnable item, you will not be eligible for any refund. In other words, be sure to pay all required import duties and taxes!
As always, if you ever have any questions about shipments to Canada or anything else, just give us a ring or drop us an email and we'll be happy to help.
29 April 2016
While we've always encrypted our checkout process, we've added SSL encryption to the entirety of our marketplaces! Now when you're shopping on any Laboratory Supply Network site, you can be comforted knowing that your data and privacy are protected by secure SSL encryption.
When you're browsing Rotovaps.net or any of our marketplaces, you can see the green https in the navigation bar of your browser to show that you're protected.
03 December 2015
We're happy to announce that all shipments originating from Laboratory Supply Network are now carbon neutral! That means we're paying our express shipping providers extra in order to purchase certified CO2 offsets and negate the emissions produced by the transportation of your laboratory products.
Disclaimer: please note that not all shipments originate from a Laboratory Supply Network facility. To expedite order processing, orders will sometimes be fulfilled directly from the manufacturer and while we request that they also offset the carbon emissions from shipments, we have no way of guaranteeing that they do so. However, carbon neutrality will apply to many US shipments and all Canadian shipments.
02 September 2015
Looking for a rotary evaporator? You've come to the right place! Rotovaps.net has the best selection of rotary evaporators and the tools to help you find the precise instrument that best fits your needs and your budget.
We at Laboratory Supply Network have built this marketplace specifically to focus on Rotary Evaporators so we can offer a better, faster, and easier experience when selecting and purchasing a rotovap.
Looking for a quote? That's easy, too! You can simply add products to your cart and click the "create a quote" link under the checkout button.
If there's anything that we can help with, don't hesitate to contact our support team.